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  1. These Terms

    1. What these Terms cover. These are the terms and conditions (Terms) upon which we provide you with our products (Goods).

    2. Why you should read them. Please read these Terms carefully before you submit an order to us. These Terms (together with our Privacy and Cookies Policy, Returns Policy, Delivery Policy govern our relationship with you in relation to (the Website) and your purchase of our Products on the Website. These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.

    3. What these Terms apply to. By placing an order for any Product(s) on the Website (Order) you agree to be bound by these Terms, and by continuing to access the Website you agree to accept the practices described in these Terms, which may be updated or changed by us from time to time.

  2. Information About Us and How to Contact Us

    1. Who we are. We are HER MAKE-UP (HJLashes), a company registered in England.

    2. How to contact us. You can contact our customer service team by email at or using the contact us functionality through the Website.

    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address, postal address or telephone number you provided to us in your Order or otherwise when you have been in contact with us, as set out in our Privacy and Cookies Policy.

    4. Writing includes emails. When we use the words writing or written in these Terms, this includes emails.

  3. Our Contract With You

    1. Submitting your Order. Our shopping pages will guide you through the steps you need to take to place an Order with us to purchase the Products whether you have an Account (see clause 4 below) or are ordering as a guest on the Website. Our order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each stage of the order process.

    2. Order Acknowledgement. Once you have placed your Order, we will send you an acknowledgment email to acknowledge that we have received your Order (Order Acknowledgment).

    3. Shipment and booking confirmation. If and when we are able to do so, we will send you a second email confirming, as applicable, the dispatch of the Goods to the delivery address you have requested and giving you an estimated timescale for delivery (Order Confirmation).

    4. How we will accept your Order. Our acceptance of your Order and the completion of the contract between you and us will take place when we send you the Order Confirmation, unless we have notified you that we do not accept your Order or you have cancelled it.

    5. Your Order Number. We will assign a number to your Order (Order Number) and tell you what it is in the Order Acknowledgment. It will help us if you can tell us the Order Number whenever you contact us about your Order.

    6. International Orders. We welcome Orders from most overseas addresses and all addresses in the UK. If you are an international customer, local import duties may be payable on receipt and payment may be necessary to release the items from customs. This is your responsibility and at your cost. We are unable to advise on rates as they vary from country to country. If you know that it would be illegal for us to sell our Products in your country, please do not order items from the Website as we cannot be held responsible. In respect of the Goods, all references to sizes are in UK format and are an approximate measure only.

    7. Age Restriction. You may only purchase Products from the Website if you are at least 18 years’ old. If you are under 18, you can only use the Website with the involvement of a parent or guardian. Specific age restrictions may apply to our ticketed events, however any individual under the age of 18 must be accompanied by an individual of at least 18 years of age, who must have purchased both their own ticket and that of the individual who is under the age of 18.

  4. Our goods

    1. Goods may vary slightly from their pictures. The images of the Goods on the Website are for illustrative purposes only. Although we have made every effort to display the Goods accurately, your Goods may vary slightly from those images. Although we have made every effort to be as accurate as possible, some of our Goods are handmade and therefore the sizes, weights, capacities, dimensions and measurements of such Goods may vary from those indicated on the Website.

    2. Goods packaging may vary. The packaging of the Goods may vary from that shown in images on the Website.

    3. Maximum quantity of Goods. The Goods available for purchase through the Website are for domestic and private use only and are not to be used for any commercial, business or re-sale purpose, except where expressly stated on the Website for a particular Good. To guard against Goods being purchased for these purposes, we may restrict the maximum amount of Goods that may be purchased as part of an Order. We monitor the activity of Orders and may choose to not accept Orders from any individuals we suspect are purchasing Goods for anything other than domestic or private use.

    4. Patching testing our Goods. Any Goods you purchase through the Website should be used as directed on their container or packaging. Everyone’s body is different and may react uniquely to any of our Goods at any given time and some of our Goods may cause a negative reaction such as a skin irritation. You should follow our Patch Test Guidance  and carry out a “patch test” before you use our Goods (even if you have used our Goods before). Should you develop any symptoms or allergic reactions following the use of our Goods, you should discontinue use immediately. You accept that you should follow our Patch Test Guidance and carry out a “patch test” of the Goods received before each time you use them and that we shall have no responsibility, subject to clause 14.2 below, for any reaction that should occur from your use of the Goods.

  5. Your Rights to Make Changes

If you wish to make a change to your Order before we provide you with the Order Confirmation, please contact us. If it is possible we will let you know about any changes to the price of the Product(s), the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 below - Your rights to end the contract). You are not able to make a change after we have sent you the Order Confirmation.

  1. Our Rights to Make Changes

    1. Minor changes to the products. We may change the Product(s):

      1. to reflect changes in relevant laws and regulatory requirements; and

      2. to implement minor adjustments and improvements. These changes will not affect your use of the Product(s).

    2. More significant changes to the Order and these Terms. In addition, we may make the following changes to these Terms or your Order, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.

  1. Providing the products

    1. Delivery costs. The costs of delivery will be as displayed to you in our Delivery Policy.

    2. When we will provide the Products.

      1. Goods. We will aim to deliver them within the timescale set out in the delivery option chosen by you when you place your Order.

      2. Services. We will provide the Services in accordance with, and on the date set out in, the Services’ description on the Website.

    3. We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

    4. If you are not at home when the Goods are delivered. If no one is available at your address to take delivery and the Goods cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the Goods from a local depot.

    5. If you do not re-arrange delivery. If after a failed delivery to you and despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 11.2 below will apply.

    6. Your legal rights if we deliver Goods late. You have legal rights if we deliver any Goods late. If we miss the delivery deadline for any Goods then you may treat the contract as at an end straight away if any of the following apply:

      1. we have refused to deliver the Goods;

      2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

      3. you told us before we accepted your Order that delivery within the delivery deadline was essential.

    7. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 8.6 above, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

    8. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the description of the Products on the Website. If you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 below will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. Subject to clause 14.2 below, we will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

  2. If There Is a Problem With a Product

    1. How to tell us about problems. If you have any questions or complaints about a Product, please contact us. You can contact our customer service team by email at or contact us through the Website.

    1. Where to find the price for a Product. The price of a Product (which includes VAT) will be the price indicated on the order pages when you placed your Order. We take all reasonable care to ensure that the price of a Product advised to you is correct. However please see clause 13.3 below for what happens if we discover an error in the price of a Product you Order.

    2. When you must pay and how you must pay. We accept payment with Visa, Visa Debit, Maestro, MasterCard, PayPal and Apple Pay. You must pay for the Goods before we dispatch them.

    3. What to do if you think you paid the wrong amount. If you think the amount you have paid is wrong, please contact us promptly to let us know.


The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the name ‘HJLashes’, is the sole property of HER Luxury Line Ltd. 

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